Ulta is practicing the most aggressive racial profiling I’ve experienced. This has been an ongoing issue at the White Marsh store for a few years, thus, I stopped shopping there for awhile. A recent visit proved they are worse than ever. The security guard and staff seem antagonistic towards black customers. I was the only person of color in the store and the guard paced around me in circles like a shark while allowing non-black women to shop in peace. There was nothing subtle about this indignity. I’m gone for good this time. Folica, DermStore, and Target sell all the tools and cosmetics I require at better prices, without humiliation and with more convenience. I have too much self-respect to allow your blatant disrespect. Goodbye.
I love to come here and see what make-up there is. They have many brands on stock, which may be helpful for those who use products from different brands. However, I wish the staff would be on the floor more often to check up on the customers to see if they need help with anything or not.
The staff may sometimes be helpful face-to-face but don't even try calling for assistance. They'll won't answer after about 8 rings (or never), or they'll put you on hold for a long time. Your best shot is to go to the store which is a waste of time when your answer could have been answered by phone.
Brittany is the best, she knows all about color and what will work with your hair type. She is fun and even with a salon I the middle of the store it is a relaxing experience.
Depends on when you go, but usually the staff doesn't help much unless you CHASE them down. They stand there talking to one another as if you're nonexistent... then when you approach them, they act as if you're interrupting something important. Don't get me wrong, there are a few people who work here who are very helpful! But for most of them, when you ask for their help they act very stuck up... not something I enjoy encountering. In specific, short-medium length blonde haired female who I believe to be apart of management.... boy, does it seem like she hates her job. Oh and don't even think about returning anything, you'll get death stares. I gave two stars because despite the majority, there are a few who are very approachable and helpful. I love Ulta and this is the closest one to me, so hopefully they either update their staff or consider a new method to their working habits.
Ulta Beauty is a US Hair Care Studio based in Nottingham, Maryland. Ulta Beauty is located at 8165-C Honeygo Blvd, Nottingham, MD 21236, USA.
Please contact with Ulta Beauty using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ulta Beauty opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Nottingham